Reference

How We Handle Your Privacy at rocketplay

We wrote this policy so you know exactly what personal information we collect, why we keep it, and how you can request changes or deletion.

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rocketplay How We Handle Your Privacy at rocketplay
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We operate under a straightforward principle: collect only what we need, store it securely, and give you clear ways to control it. Below are the six core areas that shape how your data moves through our system, from the moment you register to the point you close your account or request removal.

Encryption in Transit

Every connection between your device and our servers uses TLS encryption. Whether you are depositing via bKash on a budget Android phone over 4G or browsing the lobby on Wi-Fi, your data travels through an encrypted tunnel that blocks interception by third parties.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation patterns. You can clear cookies from your browser at any time. Our cookie banner on first visit lets you accept or decline non-essential tracking before any data is stored.

Account Security

Your rocketplay account is protected by OTP verification sent to your registered mobile number. If you log in from a new device, we trigger a verification step. Failed login attempts are rate-limited to prevent brute-force access, and we notify you of any unusual activity via SMS.

Data Retention

We keep active account data for as long as your account remains open. Transaction records are retained for the minimum period required by applicable financial regulations. Once you request deletion and we have no outstanding legal obligation to retain records, your data is anonymised or permanently removed.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with fraud-prevention partners to protect your account. We never sell your personal details to advertisers or data brokers. Any regulatory disclosure happens only where law in your jurisdiction requires it.

Your Rights

You have the right to access, correct or delete the personal data we hold. You can also object to specific processing activities or request that we restrict how your data is used. Submit any of these requests through live chat, email or your account privacy settings — we respond to every request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we use your information, or you want to exercise a data right, there are three direct ways to get in touch. Our support agents can locate your account record quickly using your registered phone number or email, and they will walk you through any change request step by step.

Live Chat Open live chat from any page on rocketplay. Select the privacy or account category, and an agent will pick up your query. You can request data access, correction or deletion directly in the chat window without switching channels.
Email Send your request to our support email address listed in your account settings. Include the email or phone number tied to your account so we can verify ownership before processing any data action.
Account Settings Inside your rocketplay dashboard, the privacy section lets you view what data we currently hold. You can update your phone number, email or wallet details yourself, and submit a formal deletion request that routes to our data team automatically.

Common Questions About Your Data and Privacy

These are the questions we hear most from account holders in Bangladesh about how their information is collected, used and protected. Each answer is specific to how rocketplay operates and what you can do if you want changes made.

We collect your full name, email address, phone number and the mobile wallet identifier you use for deposits. During verification we may also ask for a photo of your national ID. Device data such as IP address, browser type and OS version is logged automatically each session.

We store your wallet identifier so we can process deposits and route withdrawals back to the correct account. This data is shared only with the payment processor handling your transaction. We do not use wallet details for marketing or pass them to unrelated third parties.

Log into your rocketplay account, open the privacy section in your dashboard, and you will see a summary of stored data. For a full export, contact our support team via live chat or email with your registered phone number and we will prepare a detailed record for you.

Yes. Submit a deletion request through your account settings or contact support directly. Once we confirm there are no pending withdrawals or legal holds, we begin the removal process. Retained data is anonymised where law requires a record to exist.

No. We never sell or rent your personal data to advertisers, marketing firms or data brokers. Sharing is limited to payment processors for completing transactions and fraud-prevention services for protecting your account. Regulatory bodies receive data only when local law demands it.

We use session cookies to maintain your login and analytics cookies to understand how you navigate the lobby. On your first visit a cookie banner lets you accept or decline non-essential cookies. You can also clear all cookies from your browser settings at any time.

All data between your device and our servers is encrypted with TLS. When you send a deposit from bKash, Nagad or Rocket, the transaction reference and amount travel through this encrypted channel. We do not store your wallet PIN or app password on our side at any point.

Dormant accounts remain stored securely for the period required by applicable regulations. After that period, we notify you via your registered email or phone number. If you do not respond, we anonymise or permanently remove the data as outlined in our retention schedule.

Open your account settings and edit fields like email or phone number directly. For changes to your verified name or ID details, contact support through live chat with a copy of the correct document. We process corrections promptly and confirm the update back to you.

Our services are available subject to local law and eligible regions. The privacy protections described here apply equally to all account holders regardless of location within Bangladesh. If regulatory requirements in your jurisdiction impose additional obligations, we comply with those as well.

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